1.2 If any of the terms of the Agreement are determined to be unlawful, invalid, void or unenforceable for any reason, it shall not affect the validity and enforceability of the remaining terms. Any failure or delay on our part to act or exercise any right or remedy with respect to a breach of any of the terms of this Agreement by you shall not be construed as a waiver of our right to act with respect to the said breach or any prior, concurrent, subsequent or similar breaches.
2.1 You should ensure that you read, understand and agree with all the terms and conditions contained in the Agreement, before you use the Services. You should only use the Services if you have read and understood the Agreement and agree to abide by its terms and conditions. If you have any questions about the Agreement please contact us at MY11Kingsinfo@gmail.com.
2.2 We reserve the right to amend, modify or change any of the terms of this Agreement at any time, and it is advisable to regularly look at these terms. We shall give notice of such changes ("Notice") either by notification in the manner as the Company may deem fit or by posting the amended Agreement on the Platform. Such modifications could include changes to any of our Game Rules. If you do not agree with the terms of the amended Agreement, you may terminate your use of the Services by notifying us that you wish to terminate your Accounts. Your continued use of the Services will be deemed to constitute your acceptance of the changes to the Agreement.
2.3 Certain services being provided on Company website and mobile app may be subject to additional rules and regulations set down in that respect. To the extent that these Terms and Conditions are inconsistent with the additional conditions set down, the additional conditions shall prevail.
3. Description of Services
3.1 We provide valid, registered Users the opportunity to access and play online games. The Company provides software and IT services to enable games of skill to be played with other individuals over the internet.
3.2 The Services provided by the Company are only intended to facilitate games of skill.
Use of the Company’s name and any of the other names or marks associated with the Platform, the Services or the Software is strictly forbidden, unless it is used with the express written permission of the Company. The Platform, the Services and the Software, including its code, documentation, appearance, structure, and organization is an exclusive product of the Company, which retains all rights, tangible and intangible, to the MY11KINGS website, the games therein, software, codes, copies, modifications, or merged parts.
5. Intellectual Property
5.1 All rights, tangible and intangible, including copyright and other intellectual property rights, with regard to the Services, the Platform and the Software, and any content or information displayed or contained therein, belong exclusively to the Company, unless expressly provided otherwise. The Company is merely permitting the User to play Games online and not use the same for any other commercial gain, and no right of any nature whatsoever is being passed on the user by virtue of permitting him / her to play the Game. Using the Services, the Platform and the Software does not, expressly or impliedly, give you ownership of any intellectual property rights in the Services, Platform or Software or the content or information you access.
5.2 While the Company retains all rights, including copyright, over any content which may be generated by Users, including but not limited to the contents of chat messages or message boards/forums ("User-generated Content"), you acknowledge that the Company is not responsible for such User-generated Content. You understand that you will be accessing such User-generated Content at your own risk, and will not hold the Company responsible for an obscene, defamatory, illegal or otherwise offensive User-generated Content which may be displayed or accessible.
5.3 Our Services, Platform or Software may display content which does not belong to the Company. The Company is not responsible for such content, and this content is the sole responsibility of the person or entity that makes it available.
6. Third Party Links
Please note that the Platform may contain links provided by third parties.Any website or information accessed by or as a result of following such third-party links is at your sole risk. The content viewed through any third-party links is not endorsed in any manner by the Company. The Company shall not be responsible for or liable in any manner whatsoever for the content provided through such third-party links. Further, the accuracy of the content provided through third party links has not been verified by the Company and we provide no warranties with respect to the same. Reference on the Site to any product, process, publication or service of any third party by trade name, domain name, trademark, trade identity, service mark, logo, and manufacturer or otherwise does not constitute or imply its endorsement or recommendation by the Company.Any information collected on websites visited through such third-party links is subject to the privacy policies of such third-party websites.
8.1 In order to use the Services, a User must register in the manner as provided in detail under Clause 9 of this Agreement, and truthfully and accurately provide all mandatory information.
8.2 In order to participate, you must satisfy the following criteria at all times:
8.3 Users who do not fulfill the above criteria are expressly barred from participating and would not be entitled to receive any prizes which they may win as a result of participation.
8.4 The user agrees and acknowledges that he/she can only access the game from territories that are not classified as Restricted Territories. Any access to our website or mobile application by the user from a Restricted Territory through the usage of IP or GPS masking software such as Fake GPS location, Fake GPS GO Location Spoofer etc. will amount to a breach of our terms and conditions. This will lead to permanent blacklisting and deletion of the Username and also forfeiture of the entire cash balance. Further, such actions are also a breach of applicable laws for which the User shall be solely liable to penalties (monetary and penal) under applicable laws. The Company is not responsible for the consequences on the User for illegally accessing our platforms by breaching our security protocol.
8.5 You agree and acknowledge that you are not a politically exposed person. 8.6 You agree and acknowledge that you have not been convicted for any crime.
9.1 To use the services provided on the website and mobile app, it is compulsory to create an account and subscribe. During the registration process, you will be required to choose a username and a password in addition to providing some other information, which may or may not be mandatory. Additionally, you may be required to give further personal information for your User Account verification and/or for crediting money to your User Account. You must provide accurate, updated details in all fields requiring your personal information, including, without limitation, your name, postal address, email address, telephone number(s) etc. In addition to this user had to also provide the Team Name(s) selected by the user. You undertake that you will update this information and keep it current. You acknowledge that we may, at any time, require you to verify the correctness of this information and in order to do so may require additional documentary proof from you, failing which we reserve the right to suspend or terminate your User Account.
9.2 In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Sikkim, Nagaland, Telangana or Andhra Pradesh, such Participant will not be permitted to proceed to sign up for any match in the paid version of the Contest as described below.
9.3 Once the Participants have entered the above information, and clicked on the "register" tab, they are sent an email confirming their registration and containing their login information.
10. User Account
10.1 Your Accounts are to be used solely by you.
10.2 You undertake that all the information provided by you at the time of opening the Accounts, or provided by you subsequently upon request by the Company, is true, complete and correct. You further undertake to provide proof relating to any such information, including copies of documents such as your PAN card, or address and identity proof, upon request by the Company. You understand that the Company may take steps to verify any such information provided by you. Your continued use of the Services, in accordance with the terms of this Agreement, is subject to the Company’s continued satisfaction that all such details provided by you are true, complete and correct.
10.3 Any information provided by you to us should be complete and truthful to the best of your knowledge. We are not obliged to cross check or verify information provided by you and we will not take any responsibility for any outcome or consequence as a result of you providing incorrect information or concealing any relevant information from us.
10.4 Users agree to ensure that they can receive all communication from Company by marking e-mails or sending SMSs from Company as part of their "safe senders" list. Company shall not be held liable if any e-mail/SMS remains unread by a User as a result of such e-mail getting delivered to the User's junk or spam folder.
10.5 User understand and accept that by viewing or using the Platform or availing of any Services, or using communication features on the Platform, you may be exposed to content posted by other Users which you may find offensive, objectionable or indecent. You may bring such content posted by other Users to our notice that you may find offensive, objectionable or indecent and we reserve the right to act upon it as we may deem fit. The decision taken by us on this regard shall be final and binding on you.
10.6 You are prohibited from using the Services by means of Accounts registered in the name of any other individual.Should you attempt to open more than one Account, under your own name/number or under any other name having same bank details, or should you attempt to use the Services by means of any other person's Accounts, we will be entitled to close all your Accounts and bar you from accessing or using the Services in the future without notice.
10.7 The Company reserves the right to monitor any effort to establish multiple accounts; in the event the Company discovers that you have opened more than one Account per person, all additional accounts will be closed without notice and continued violation will result in the termination of any and all of your Accounts and the Company may void any associated winnings
10.8 You shall not share the password to your Accounts, or any other confidential or sensitive information associated with your Accounts, with any other individual. The Company is not responsible if your Accounts are accessed by others using your password or other confidential details or information. The Company assumes your responsibility in taking appropriate steps to select and secure your passwords by recommending to have a strong password.
10.9 Any amount remaining unused in the User's Game account or Winnings Account on the date of deactivation or deletion shall be transferred to the User's bank account on record subject to a processing fee (if any) applicable on such transfers as set out herein; or refraining from awarding any prize(s) to such User.
11. User Restrictions
11.1 You undertake that you yourself will Play in the Games in which you have registered/joined and not use any form of external assistance to play. You agree to not add unauthorized components, create or use cheats, exploits, bots, hacks, external player assistance programs (EPAs), or any other third-party software designed to modify the Platform or use any third-party software that intercepts, mines or otherwise collects information from or through the Platform or through any Services. Any attempt to employ any such external assistance is strictly prohibited.
11.2 Formation of teams and collusion between you and any other user(s) for participating in Games organized/offered on the Platform or any other form of cheating is strictly prohibited. Any User who attempts to or colludes with any other User while using the Services or playing the Games will be permanently banned/prohibited from playing the Games or using the Services or the Platform and such User’s User Account will be terminated immediately.
11.3 We will do our best to investigate complaints received against Users suspected of collusion. If we will suspect of a collusive behavior during a game, we may,in our sole discretion, terminate the suspected Users' access to the Games and Services and/or block/suspend their accounts. We will not be liable under any circumstances whatsoever for any loss you or any other User may accrue as a result of the collusive or otherwise unlawful activity and we will not be further obliged to take any other actions in any event of suspected collusion or fraud.
11.4 You may not create a username or password or upload, distribute, transmit, publish or post content through or on the Platform or through any messaging facility provided by the Platform which, (i) is libelous, defamatory, obscene, intimidating, invasive of privacy, abusive, illegal, harassing; (ii) contains expressions of hatred, hurting religious sentiments, racial discrimination or pornography; (iii) is otherwise objectionable or undesirable (whether or not unlawful); (iv) would constitute incitement to commit a criminal offence; (v) violates the rights of any person; (vi) is aimed at soliciting donations or other form of help; (vii) violates the intellectual property of any person and / or any legally formed entity; (viii) disparages in any manner the Platform, the Games, the Company or any of its subsidiaries, affiliates, licensors, associates, partners, sponsors, products, services, or websites; (ix) promotes a competing service, game, product or platform; or (x) violates any applicable laws.
11.5 Users are prohibited from undertaking:
11.5.1 any activity through the Services, the Platform or the Software that may be construed as money laundering (either under the Prevention of Money Laundering Act, 2002 or otherwise), including, without limitation, deliberately losing Games to particular User(s), other forms of collusive or fraudulent activity designed to transfer funds to or from other individuals.
11.5.2 Sending spam emails or any other form of unsolicited communication for obtaining registrations on the Platform to benefit from any promotional program of the Platform or for any other purpose is strictly prohibited
11.5.3 undertaking any activity which may be harmful to other Users or interfere with the functioning of the Platform, the Software or the Services, including but not limited to attempting to decompile the Software, intercept communications with the Platform, attempting to mask or spoof your IP address, or uploading or spreading viruses or computer contaminants (as defined in the Information Technology Act, 2000 or such other laws as may be in force in India)
11.5.4 User agree to use our bulletin board services, chat areas, news groups, forums, communities and/or message or communication facilities (collectively, the "Forums") only to send and receive messages and material that are proper and related to that particular Forum.
11.5.5 If a User chooses a username that, in Company 's considered opinion is obscene, indecent, abusive or that might subject Company to public disparagement or scorn, Company reserves the right, without prior notice to the User, to change such username and intimate the User or delete such username and posts from Company, deny such User access to Company, or any combination of these options.
11.5.6 You shall not purchase, sell, trade, rent, lease, license, grant a security interest in, or transfer your User Account, content, currency, points, standings, rankings, ratings, bonuses, winnings or any other attributes appearing in, originating from or associated with the Platform.
11.5.7 Any form of fraudulent activity including, attempting to use or using any financial instrument, including without limitation, other person’s credit card(s), debit cards, net-banking usernames, passwords, authorization codes, prepaid real money cards, mobile phones for crediting to your User Account is strictly prohibited.
11.5.8 If you are an officer, director, employee, consultant or agent of the Company or a relative of such associated persons, you are not permitted to play either directly or indirectly, any Games on the Platform, other than in the course of your engagement with the Company. For these purposes, the term 'relative' shall include spouse and financially dependent parents and, children.
11.5.9 In addition to any other action that we may take pursuant to the provision hereof, we reserve the right to remove any and all material or comments posted by you and restrict your access to any media available for public access that is either controlled or moderate by us; when in our sole opinion, any such material or comments posted by you is defamatory or detrimental to our business interests.
12. Game Rules:
12.1 As part of its services, Company may make available different contest(s) on the platform.
12.2 Currently, following contests are made available on Company’s platform :
12.2.1. A fantasy cricket game: Individual users wishing to participate in the such contest ("Participants") are invited to create their own fantasy teams ("Team/s") consisting of real life cricketers involved in the real-life cricket match (as applicable), series or tournament (each a "Sport Event") to which the fantasy game relates. 12.2.2. Company offers its platform to Participants for fantasy game Contest(s) being
created relating to each Sport Event, and Participants can participate in such Contest(s) with their Teams.
12.2.3. Participants can edit their teams till the official match start time as declared by the officials of the Sport Event.
12.2.4. Teams are awarded points on the basis of the real life cricketers' performances at the end of a designated match, match or tournament of the Contest(s).
12.3 The Participant(s) whose Team(s) have achieved the highest aggregate score(s) in the Contest(s) shall be declared winners ("Winners"). In certain pre-specified Contests, Company may declare more than one Winner and distribute prizes to such Winners in increasing order of their Team's aggregate score at the end of the designated match of the Contest.
12.3.1 Selection of Winners will be decided on the basis of the scores of the Teams in a designated match (which may last anywhere between one day and an entire tournament) of the Contest(s).
12.3.2 The contemplated number of Winners and the prize due to each Winner in such Contest shall be as specified on the Contest page prior to the commencement of the Contest.
12.3.3 Participants creating Teams on behalf of any other Participant or person shall be disqualified.
12.3.4 In the event of a tie, the winning Participants shall be declared Winners and the prize shall be equally divided among such Participants.
12.3.5 In certain pre-specified Contests, there may be more than one Winner and distribution of prizes to such Winners will be in increasing order of their Team's aggregate score at the end of the designated match(s) of the Contests.
12.4 The Contest(s) across the Company’s Services shall, in addition to the Terms and Conditions, rules and regulations mentioned herein, be governed by: "Fantasy Rules" available at How To Play - Fantasy Cricket Other rules and regulations (including rules and regulation in relation to any payments made to participate in the Contest(s); and all Participants agree to abide by the same.
12.5 Currently, there are paid versions of the Contest(s) made available on the platform. Users may participate in the Contest(s) by paying the pre-designated amount as provided on the relevant Contest page. The ‘pre-designated amount’ means and includes pre- determined platform fee for accessing Company’s services and pre-determined participant's contribution towards prize money pool. The Participant with the highest aggregate points at the end of the pre-determined match shall be eligible to win a pre- designated prize which is disbursed out of prize money pool, as stated on the relevant Contest(s) page.
12.6 A Participant may create different Teams for participation in Contest(s) in relation to a Sport Event across the MY11KINGS Services. However, unless Company specifies otherwise in relation to any Contest ("Multiple Entry Contest"), Participants acknowledge and agree that they may enter only one Team in any Contest offered in relation to a Sport Event. 12.6.1 In case of Multiple Entry Contest(s), a Participant may enter more than one Team in a single Multiple Entry Contest. In addition, it is expressly clarified that Company may, from time to time, restrict the maximum number of Teams that may be created by a single User account (for each format of the contest) or which a single User account may enter in a particular Multiple Entry Contest, in each case to such number as determined by Company in its sole discretion. 12.6.2 Participant shall pay a pre-designated amount for participating in the contest(s) being created on the Company’s platform. In the event a Participant indicates, while entering an address, that he/she is a resident of either Assam, Odisha, Sikkim, Nagaland, Telangana or Andhra Pradesh, such Participant will not be permitted to proceed to sign up for the match or contest and may not participate in any paid version of the Contest(s).
13. Games Formats:
13.1 Currently two formats of contest(s) are made available on Company’s platform (1) Public Contest where Users can participate in a Contest with other Users without any restriction on participation and (2) private contests, where Users can invite specific Users into a Contest and restrict participation to such invited Users.
13.2 A user can enter into a maximum of 500 contest (including both Public contests and Private contests) per match.
13.3 Any participation in a contest more than 500 shall be automatically prohibited.
13.4 All rules applicable to Contest(s) as set out herein shall be applicable to both formats of the Contest(s).
13.5 Public contest:
13.5.1 In the Public contest format of the Contest(s), Company may make available the Contest(s) comprising of 2 - 100 Participants or any other pre-designated number of Participants.
13.5.2 Company may create this format of the Contest(s) as a paid format and the Winner will be determinable at the end of the match as per rule of the contests
13.5.3 The number of Participants required to make the Contest(s) operational will be pre- specified and once the number of Participants in such Contest(s) equals the pre- specified number required for that Contest(s), such Contest(s) shall be operational.
13.5.4 In case the number of Participants is less than the pre-specified number at the time of commencement of the match, such Contest(s) will not be operational and the pre- designated amount paid by each Participant shall be returned to the account of such User without any charge or deduction.
13.5.5 In certain Contests across the Company’s Services, designated as "Confirmed contests", the Contest(s) shall become operational even if a single Participant joins a Confirmed Contest.
13.5.6 The pre-specified number of winners to be declared in such Contest(s), even if all available Participant slots (as pre-specified in relation to the Contest(s)) remain unfilled.
13.5.7 It is clarified that notwithstanding the activation of such Contest(s), Participants can continue to join such Contest(s) till either (a) all available Participant slots of such Contest(s) are filled or (b) the match to which the Contest(s) relates commences, whichever is earlier.
13.5.8 In the event of shortfall in the number of participants joining the Confirmed Contest, users shall continue with such contests and the short fall in the prize pool shall be borne by Company.
13.6 Private contest:
13.6.1 In the Private contest format of the Contest(s), Company enables Users to create a contest ("Private contest") and invite other users, whether existing Users or otherwise, ("Invited User") to create Teams and participate in the Contest(s).
13.6.2 Users may create a Private contest to consist of a pre-specified number of Participants, that is, consisting of either 2 -100 Participants.
13.6.3 The User creating the Private contest shall pay the pre-designated amount for such Private contest and thereby join that Private contest and shall supply a name for the Private contest and be provided with a unique identification code ("contest Code") (which will be issued to the account of such User).
13.6.4 The User agrees and understands that once the Private contest is created no change shall be permitted in the terms or constitution of the Private contest, except for a change in the name of the contest.
13.6.5 The User creating the Private contest shall provide Company with the email address or Facebook account username of Invited Users to enable Company to send a message or mail inviting such Invited User to register with Company (if necessary) and participate in the Private contest in relation to which the invite has been issued.
13.6.6 In order to participate in the Private contest, an Invited User shall input the contest Code associated with the Private contest and pay the pre-designated amount for the Private contest.
13.6.7 Once the number of Participants in a Private contest equals the number of pre-specified Participants for that Private contest, the Private contest shall be rendered operative and no other Invited Users or Users shall be permitted to participate in the Private contest.
13.6.8 In the event that any Private contest does not contain the pre-specified number of Participants for that Private contest within 1 hour prior to the commencement of the match/Contest, the Platform will initiate an automatic refund of the amount deposited.
13.6.9 Such refund shall be processed after the expiry of the deadline for filling of participants for such Private Contest.
13.6.10 It is clarified that the participation of Invited Users in any Private contest is subject to the pre-specified number of Participants for that Private contest, and Company shall not be liable to any person for the inability of any Invited User to participate in any Private contest due to any cause whatsoever, including without limitation due to a hardware or technical malfunction or lack of eligibility of such Invited User to participate in the Contest(s).
14. Lineup Feature
Purpose of indicating a player's inclusion in final starting lineup is only to provide information and assist a user in selecting his/her team on My11Kings. While indicating a Player's inclusion in starting lineup is given by Company on the basis of information/data received through feed providers, publicly available information. Users are advised to do a thorough research of their own from official sources and/or other available sources of information, Company, shall not take any liability, if a player earlier indicated as 'Playing' does not play or start for any reason whatsoever.
15. Tabulation of points
15.1 Company may obtain the score feed and other information required for the computation and tabulation of fantasy points from third party service provider(s).
15.2 In the rare event that any error in the computation or tabulation of fantasy points, selection of winners, etc., as a result of inaccuracies in or incompleteness of the feed provided by the third-party service provider comes to its attention, Company shall use best efforts to rectify such error prior to the distribution of prizes.
15.3 However, Company hereby clarifies that it relies on the accuracy and completeness of such third party score/statistic feeds and does not itself warrant or make any representations concerning the accuracy thereof and, in any event, shall take no responsibility for inaccuracies in computation and tabulation of fantasy points or the selection of winners as a result of any inaccurate or incomplete scores/statistics received from such third party service provider.
16. Payment Terms
16.1 Once you register on the Platform, we maintain a User Account for you to keep a record of all your transactions with us. Payments connected with participation in Contest/Games have to be made through your User Account. All winnings/payouts/prizes earned by you while playing the Games shall be credited into this User Account.
16.2 All transactions on the Platform shall be in Indian Rupees.
16.3 The payment of pre-designated amount,users make to participate in the Contest(s) is inclusive of the pre-designated platform fee for access to the Services charged by Company and pre-determined participant’s contribution towards prize money pool.
16.4 Subject to these Terms and Conditions, all amounts collected from the User are held in a separate non-interest earning Escrow Account with a Trustee, which is responsible for management of user account and prize pool, until determination of the Winners and distribution of prizes.
16.5 Company receives only its share of the platform Fees through the said Escrow Agent and has no control over the User Funds held by the Escrow Agent in a dedicated non-interest earning Escrow Account.
16.6 Company reserves the right to charge a Platform Fee, which would be specified and notified on the Contest page, being created on the platform, prior to a User's joining of such Contest.
16.7 The Platform Fee (inclusive of applicable tax thereon) will be debited from the User’s account balance and Company shall issue an invoice for such debit to the User.
16.8 The User may participate in a Contest wherein the User has to contribute a pre- specified contribution towards the Prize Money Pool of such Contest, which will be passed on to the Winner(s) of the Contest after the completion of the Contest as per the terms and conditions of such Contest.
16.9 Company has no right or interest in this Prize Money Pool, and only acts as an intermediary engaged in collecting and distributing the Prize Money Pool in accordance with the Contest terms and conditions.
16.10 The amount to be paid-in by the User towards the Prize Money Pool would also be debited from the User’s account balance maintained with the Trustee.
16.11 Any user availing Company’s services are provided with two categories of accounts for the processing and reconciliation of payments: (i) 'Unutilized' Account, (ii) Winnings Account.
16.11.1 User's winnings in any Contest will reflect as credits to the User's Winnings Account.
16.11.2 Each time a User participates in any contest on platform, the pre-designated amount shall be debited from the User’s account. The said pre-designated amount shall be debited from the User’s Unutilized Account and thereafter, any remaining amount of participation fee shall be debited from the User’s Winning Account.
16.11.3 In case there is any amount remaining to be paid by the User in relation to such User’s participation in any match(s) or Contest(s), the User will be taken to the designated payment gateway to give effect to such payment.
16.11.4 In case any amount added by the User through such payment gateway exceeds the remaining amount of the pre-designated amount, the amount in excess shall be transferred to the User’s ‘Unutilized’ Account and will be available for use in participation in any match(s) or Contest(s) or for withdrawal in accordance with these Terms and Conditions.
16.11.5 Debits from the ‘Unutilized’ Account for the purpose of enabling a user’s participation in a Contest shall be made in order of the date of credit of amounts in the ‘Unutilized’ Account, and accordingly amounts credited into ‘Unutilized’ Account earlier in time shall be debited first.
16.11.6 A User shall be permitted to withdraw any amounts credited into such User's 'Unutilized' Account for any reason whatsoever by contacting Company Customer Support. All amounts credited into a User's 'Unutilized' Account must be utilized within 335 days of credit.
16.11.7 In case any un-utilized amount lies in the 'Unutilized' Account after the completion of 335 days from the date of credit of such amount, Company reserves the right to forfeit such unutilized amount, without liability or obligation to pay any compensation to the User.
16.12 Withdrawal of any amount standing to the User's credit in the Winnings Account may be made by way of a request to Company but shall occur automatically upon completion of 335 days from the date of credit of such amount in the User's Winnings Account.
16.13 In either case,Company shall effect an online transfer to the User's bank account on record within a commercially reasonable period of time. Such transfer will reflect as a debit to the User's Winnings Account. Company shall not charge any processing fee for the online transfer of such amount from the Winnings Account to the User's bank account on record with Company.
16.14 Users are requested to note that they will be required to provide valid photo identification and address proof documents for proof of identity and address in order for Company to process the withdrawal request. The name mentioned on the User's photo identification document should correspond with the name provided by the User at the time of registration, as well as the name and address existing in the records of the User's bank account as provided to Company.
16.15 In the event that no bank account has been registered by the User against such User's account with Company, or the User has not verified his/her User account with Company, to Company's satisfaction and in accordance with these Terms and Conditions, Company shall provide such User with a notification to the User's email address as on record with Company at least 30 days prior to the Auto Transfer Date, and in case the User fails to register a bank account with his/her User Account and/or to verify his/her User Account by the Auto Transfer Date.
16.16 Company shall be entitled to forfeit any amounts subject to transfer on the Auto Transfer Date. Failure to provide Companywith a valid bank account or valid identification documents may result in the forfeiture of any amounts subject to transfer in accordance with this clause.
16.17 Any amount remaining unused in the User's Game Account or Winnings Account on the date of deactivation or deletion shall be reimbursed to the User by an online transfer to the User's bank account on record with Company, subject to the processing fee (if any) applicable on such transfers as set out herein.
16.18 In order to conduct promotional activities, Company may gratuitously issue Bonus points (Called as Cash Bonus) to the User for the purpose of participation in any Contest(s) and no User shall be permitted to transfer or request the transfer of any amount in to the Cash Bonus. The usage of any points issued shall be subject to the limitations and restrictions, including without limitation, restrictions as to time within which such points must be used, as applied by Company and notified to the User at the time of issue of such amount. The issue of any points to the user is subject to the sole discretion of Company and cannot be demanded by any User as a matter of right. The issue of any such amount by Company on any day shall not entitle the user to demand the issuance of such amount at any subsequent period in time nor create an expectation of recurring issue of such amount by Company to such User. The bonus points/Cash Bonus granted to the user may be used by such User for the purpose of setting off against the contribution to prize pool in any Contest, in accordance with these Terms and Conditions. The bonus points shall not be withdraw-able or transferrable to any other account of the User, including the bank account of such User, or of any other User or person, other that as part of the winnings of a User in any Contest(s).
16.18.1 In case the User terminates his/her account with Company or such account if terminated by Company, all bonus points granted to the user shall return to Company and the User shall not have any right or interest on such points.
16.18.2 All cash bonus credited in the User account shall be valid for a period of 15 days from the date of credit. The cash bonus shall lapse at the end of 15 days and the cash bonus amount shall not reflect in the User account.
16.19 Users agree that once they confirm a transaction on MY11KINGS, they shall be bound by and make payment for that transaction. The User acknowledges that subject to time taken for bank reconciliations and such other external dependencies that Company has on third parties, any transactions on Company’s Platform may take up to 24 hours to be processed. Any amount paid or transferred into the User's 'Unutilized' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Unutilized' Account or Winnings Account balance. Similarly, the utilization of the bonus points or money debited from 'Unutilized' Account or Winnings Account may take up to 24 hours to reflect in the User's 'Unutilized' Account or Winnings Account balance. Users agree not to raise any complaint or claim against Company in respect of any delay, including any lost opportunity to join any Contest or match due to delay in crediting of transaction amount into any of the User's accounts. A transaction, once confirmed, is final and no cancellation is permissible.
16.20 Company may, in certain exceptional circumstances and at its sole and absolute discretion, refund the amount to the User after deducting applicable cancellation charges and taxes.
16.21 At the time of the transaction, Users may also be required to take note of certain additional terms and conditions and such additional terms and conditions shall also govern the transaction. To the extent that the additional terms and conditions contain any clause that is conflicting with the present terms and conditions, the additional terms and conditions shall prevail.
Acceptance of a prize by the Winner constitutes permission for MY11KINGS, and its affiliates to use the Winner's name, likeness, voice and comments for advertising and promotional purposes in any media worldwide for purposes of advertising and trade without any further permissions or consents and / or additional compensation whatsoever. The Winners further undertake that they will be available for promotional purposes as planned and desired by Company without any charge. Promotional activities may include but not be limited to press events, internal meetings and ceremonies/functions.
Games of skill are legal, as they are excluded from the ambit of Indian gambling legislations including, the Public Gambling Act of 1867. The Contest (s) described above (across the MY11KINGS Services) are games of skill as success of Participants depends primarily on their superior knowledge of the games of cricket statistics, knowledge of players' relative form, players' performance in a particular territory, conditions and/or format (such as ODIs, test cricket and Twenty20 in the cricket fantasy game), attention and dedication towards the Contest(s) and adroitness in playing the Contest(s). The Contest(s) also requires Participants to field well-balanced sides with limited resources and make substitutions at appropriate times to gain the maximum points. By participating in this Contest(s), each Participant acknowledges and agrees that he/she is participating in a game of skill.
19.1 Winners shall be contacted by Company or the third party conducting the Contest on the e-mail address provided at the time of registration.
19.2 The verification process and the documents required for the collection of prize shall be detailed to the Winners at this stage.
19.3 As a general practice, winners will be required to provide following documents: Photocopy of the User's PAN card; Photocopy of a government-issued residence proof; User's bank account details and proof of the same. Company shall not permit a Winner to withdraw his/her prize(s)/accumulated winnings unless the above-mentioned documents have been received and verified within the time-period stipulated by Company.
19.4 In the event that a Participant has been declared a Winner on the abovementioned web- page but has not received any communication from Company, such Participant may contact Company within the time specified on the webpage.
19.5 Only those Winners who successfully complete the verification process and provide the required documents within the time limit specified by Company shall be permitted to withdraw/receive their accumulated winnings (or any part thereof).
19.6 No claims or requests shall be entertained for extension of time for submission of documents. Company shall scrutinize all documents submitted and may, at its sole and absolute discretion, disqualify any Winner from withdrawing his accumulated winnings (or any part thereof).
19.7 All prizes shall be subject to deduction of tax ("TDS") as per the Income Tax Act 1961. TDS will be deducted by Company in accordance with the current prescribed TDS rate. Winners will be provided TDS certificates in respect of such tax deductions.
19.8 The decision of MY11KINGS with respect to the awarding of prizes shall be final, binding and non-contestable.
19.9 If it is found that a Participant playing the paid formats of the Contest(s) is under the age of eighteen (18), Company shall be entitled, at its sole and absolute discretion, to disqualify such Participant and forfeit his/her prize. Further, Company may, at its sole and absolute discretion, suspend or terminate such Participant's account.
19.10 Company may, at its sole and absolute discretion, vary or modify the prizes being offered to winners.
19.11 Participants shall not raise any claim against Company or question its right to modify such prizes being offered, prior to closure of the Contest.
19.12 Company will not bear any responsibility for the transportation or packaging of prizes to the respective winners. The Winners shall bear the shipping, courier or any other delivery cost in respect of the prizes. The Winners shall bear all transaction charges levied for delivery of cash prizes. All prizes are non-transferable and non-refundable. Prizes cannot be exchanged / redeemed for cash or kind. No cash claims can be made in lieu of prizes in kind.
19.13 Company shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to any failure to perform due to unforeseen circumstances or cause beyond Company's control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor or materials or any cancellation of any cricket/football/basketball/kabaddi match to which a Contest relates.
19.14 . Users agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the MY11KINGS or these Terms must be filed within thirty (30) days of such claim or cause of action arising or be forever barred.
19.15 If any part of these Terms and Conditions is determined to be indefinite, invalid, or otherwise unenforceable, the rest of these Terms and Conditions shall continue in full force.
19.16 If it comes to the notice Company that any governmental, statutory or regulatory compliances or approvals are required for conducting any Contest(s) or if it comes to the notice of Company that conduct of any such Contest(s) is prohibited, then Compay shall withdraw and / or cancel such Contest(s) without prior notice to any Participants or winners of any Contest(s). Users agree not to make any claim in respect of such cancellation or withdrawal of the Contest or Contest it in any manner.
19.17 The Company will not be liable for any network disconnections on the User’s computer/ cell phone or any other external networks
20. Standard Terms and Conditions
Company reserves the right to change/modify/or withdraw and/or change these Standard Terms without any prior notice of the same at its sole discretion. These terms shall be governed by the laws of India, and any disputes or disagreements in respect of this Promotion shall be subject to the exclusive jurisdiction
20.1.1 Participation in any Promotion will be subject to a user complying with the Promotion Terms implemented by Company.
20.1.2 The Promotions are only open to users in India.
20.1.3 Participation in the Promotions by proxy is not permitted.
20.1.4 Participation in the Promotions is voluntary.
20.1.5 Participation in one Promotion does not guarantee that such user will be eligible to participate in another Promotion.
20.1.6 A user may participate in a Promotion and avail of each Promotion only through one account. Existing users are barred from operating more than one account to avail such offer.
20.1.7 Persons intending to participate in a Promotion, who have listed their phone numbers on the National Do Not Call Registry (“NDNC Registry”), shall de-register themselves from themselves from the NDNC Registry till the completion of such Promotion.
20.1.9 The Bonus Amount (if any) deposited into the user’s account can be used to join cash contests and contests on MY11KINGS. However, the Bonus Amount (if any) cannot be: (i) used to join 2-member contests; or (ii) withdrawn or transferred to any other cash balance account held by you with MY11KINGS or to any third-party account or to any bank/payment instrument account. The bonus amount (if any) shall expire and be without effect at the end of fifteen days from the date of credit of the bonus amount (if any). Company may substitute or change the Bonus Amount (if any) or free-entry (if any) offered under a Promotion at any time without notice.
20.1.10 Company reserves the right to withhold or forfeit the benefits of a Promotion in the event that it determines or reasonably believes that the participating user has violated these Standard Terms, the applicable Promotion Terms or the terms and conditions of the MY11KINGS fantasy game(s).
20.1.11 The decision of Company will be final and binding with respect to the Promotions, and the prizes therein and no correspondence, objection, complaints, etc. will be entertained in this regard.
20.1.12 Each Promotion cannot be clubbed with any of other contest/offer/promotion that are running simultaneously and organised or conducted by MY11KINGS.
20.1.13 Notwithstanding anything contained herein, the aggregate liability of MY11KINGS to a participating user in relation to any Promotion for any reason whatsoever shall not exceed Rs. 50.
20.2 Cashback Promotion:
20.2.1 This “Cashback Promotion” (“Promotion"), is open for participation to existing users of MY11KINGS who have not previously participated in a pay-to-play contest on MY11KINGS .
20.2.2 Users are required to make a deposit and participate in their first pay-to-play cricket contest on MY11KINGS through the ‘Pro’ version of MY11KINGS’s mobile application for iOS and/or Android mobile devices, to be eligible to receive a Bonus Amount credited into their Cash Bonus Account, subject to these Terms.
20.2.3 Participation in the Promotion is only available to existing users of MY11KINGS who are eligible to participate in the pay-to play MY11KINGS fantasy games (as per MY11KINGS ’s terms and condition (accessible here) but who have not previously participated in a pay-to-play cricket contest on MY11KINGS. An ‘existing user’ of MY11KINGS shall mean a user who presently operates an account with the MY11KINGS or operated an account with MY11KINGS at any point of time.
20.2.4 The Promotion will be open for participation for such time periods as may be published from time to time on the Designated Platforms (each a “Promotion Period”).
20.2.5 To participate in the Promotion, you must, during a Promotion Period and before the expiry of a Promotion Period participate in the First Game.
20.2.6 The Promotion is available only respect of the first pay-to-play MY11KINGS fantasy cricket contest that the participating user participates in through the Designated Platforms after the registration of such user’s account with MY11KINGS (“First Game”).
20.2.7 After the completion of your participation in the First Game and in the event that your winnings (if any) from the First Game are less than the entry fees paid by you to enter the First Game, you shall be eligible to receive a cash bonus equal to the entry fee paid by you for participation in the First Game after deduction of any winnings received by you pursuant to your participation in the First Game (“Bonus Amount”). The maximum Bonus Amount creditable under this Promotion shall be an amount of Rs. 101.
20.2.8 A participating user is required to pay the entire entry fee for the First Game from such user’s “Unutilized” account to be eligible to receive the Bonus Amount. In the event that a user pays the entry fee for the First Game, either in whole or in part, by using any amounts deposited in such user’s Cash Bonus Account, such user will not be eligible to receive the Bonus Amount.
20.2.9 It is clarified that a participating user shall not be eligible to receive any Bonus Amount: (i) if such user registers or creates an account with MY11KINGS through Platforms other than the Designated Platforms; (ii) for any non-cricket pay-to-play MY11KINGS contest in which such user participates; or (iii) for any pay-to-play MY11KINGS contest in which such user participates through platforms other than the Designated Platforms; or (iv) for any pay-to-play MY11KINGS contest in which such user participates after the First Game or before or after the applicable Promotion Period; or (v) for any private pay-to-play MY11KINGS contest in which such user participates; or (vi) for any pay-to-play MY11KINGS contest in which such user participates and which remains unfilled prior to the commencement of the match to which it relates; or (vii) for any pay-to-play MY11KINGS contest in which such user participates and which is cancelled by MY11KINGS due to the match to which it relates being abandoned.
20.2.10 The Bonus Amount, if any, credited to your Cash Bonus Account will be reflected in the list of recent transactions displayed on your Cash Bonus Account page. No person shall seek participation in the Promotion as a matter of right. The bonus amount shall expire and be without effect at the end of fifteen days from the date of credit of the bonus amount.
20.3 Invite Friends Programs
20.3.1 The MY11KINGS Invite Friends Program lets you invite friends to join MY11KINGS ("Program"). In the event that you and your referred friend meet the criteria and complete all the steps specified in these terms, you and your friend can earn a Cash Bonus from MY11KINGS of upto Rs. 100 ("Bonus Amount"), which Bonus Amount will be redeemable to join cash contests and contests through the MY11KINGS’s mobile application for the iOS and/or Android mobile devices ("MY11KINGS Application").
20.3.2 All users who: (i) have an account registered with MY11KINGS's fantasy gaming platform ("Platform") which account has been verified by MY11KINGS ; and (ii) are eligible to participate in the pay-to play MY11KINGS fantasy cricket, (as per the MY11KINGS's terms and conditions) and (iii) have downloaded and installed the MY11KINGS Application on their respective mobile devices, will be eligible to participate in the Program.
20.3.3 Participation in the Program by proxy is not permitted.
20.3.4 Participation in the Program is voluntary.
20.3.5 The Inviter and the Invitee will be eligible to earn the Bonus Amount subject to (amongst other terms specified in these Terms): (i) the Invitee not being an existing user of MY11KINGS ; and (ii) the Inviter and Invitee being eligible to participate in the pay-to play MY11KINGS fantasy cricket, and (iii) the Invitee successfully registering for an account with MY11KINGS through the unique link or by using the unique code shared by the Inviter; and (iv) the Inviter and Invitee agreeing to the license agreement for the MY11KINGS Application and downloading and installing the MY11KINGS Application as available for the Inviter’s and Invitee’s respective mobile devices; and (v) the Inviter and Invitee verifying the Inviter’s and the Invitee’s respective mobile number as provided at the time of registration within thirty (30) days from the date on which Invitee registers for an account with MY11KINGS ("Verification Period").
20.3.6 An Invitee who is an existing user of MY11KINGS is not permitted to register a new account with the Platform for the purpose of availing of the Bonus Amount.
20.3.7 Company will determine in its sole discretion whether an Invitee is an existing user of MY11KINGS or not and take appropriate action.
20.3.8 The verification of an Inviter/Invitee shall be completed at the time of first withdrawal by the Inviter/Invitee from the Inviter’s/Invitee's 'Your Winnings' account or 'Your Deposits' account with the Platform. In the event that the Invitee opts to register for a MY11KINGS account through the MY11KINGS Application, the Invitee can verify his/her contact information at the time of registration.
20.3.9 The Invitee will be eligible to earn a Bonus of Rs.100 (“Invitee Bonus”) upon a) successful verification of the Invitee’s mobile number. b) Provided that the Invitee completes the step mentioned in a) above within the Verification Period, the applicable Invitee Bonus shall be credited to the Invitee's Cash Bonus Account with the Platform, within fifteen (15) days of completion of successful verification of the Invitee’s mobile number. In the event that the Invitee fails to verify the Invitee's mobile number within the Verification Period or omits to provide documents requested for such verification, the Invitee shall not receive the applicable Invitee Bonus specified above due to the Invitee for completing such verification process.
20.3.10 Inviter Bonus a) In order for an Inviter to be eligible to earn the Bonus Amount due to him/her ("Inviter Bonus"), the Inviter must also download and install the MY11KINGS Application on his/her mobile device verify his/her mobile number and email address prior to the completion of the Verification Period. b) The credit of the Inviter Bonus is contingent on the Invitee's participation in cash contests on the Platform. For every Rs. 1 spent by the Invitee to join cash contests on the Platform, the Inviter will be eligible to earn a bonus amount of Rs. 1 subject to a maximum of Rs. 100. c) Subject to the provisions of a) and b) above, the applicable Inviter Bonus earned by the Inviter shall be credited to the Inviter's Cash Bonus Account within fifteen (15) days of the completion of the cash contest or contest in which Invitee has used the Invitee Bonus or within fifteen (15) days of the Inviter completing the relevant step verification process, as the case may be.In the event that the Inviter fails to complete any of the verification steps within the Verification Period or omits to provide documents requested for such verification, the Inviter shall not be eligible to earn the applicable Inviter Bonus. d) It is clarified that the Inviter will be eligible to receive the Inviter Bonus with respect to any contests or contests only in the event the winners are declared for such contests or contests only. In the event that the entry fee paid by the Invitee is refunded to the Invitee with respect to any cash contest or contest, for any reason, the Inviter shall not be eligible to receive any Inviter Bonus for such contest or contest.
20.3.11 The Bonus Amounts credited to the Inviter/Invitee can be used by the Inviter/Invitee to join cash contests and contests offered by MY11KINGS through the Platform. No part of the Bonus Amount may be used to join private contests or be withdrawn or transferred to any other cash balance account held by the Inviter/Invitee with MY11KINGS or to any third-party account or to any bank/payment instrument account. The bonus amount shall expire and be without effect at the end of fifteen days from the date of credit of the bonus amount.
20.3.12 The deposit of the Bonus Amount shall be at the sole discretion of MY11KINGS and shall be subject to the Inviter’s/Invitee’s compliance with these Terms. MY11KINGS may substitute or change the Bonus Amount offered under the Program at any time without notice.
20.3.13 An Inviter/Invitee may not substitute the amount of Bonus Amount or substitute offering for other items or exchange for cash. MY11KINGS reserves the right to: withhold the deposit of the Bonus Amount; and/or forfeit any deposited Bonus Amount to an Inviter/Invitee or any prizes/winnings earned by the participant by using such Bonus Amount; and/or deactivate the accounts of the Inviter/Invitee, in the event that it determines or reasonably believes that such Inviter/Invitee has violated these Terms or the terms and conditions of the MY11KINGS fantasy games.
20.3.14 Mere participation in the Program does not entitle the Inviter/Invitee to receive any Bonus Amount. MY11KINGS may, at its sole and absolute discretion, disqualify any Inviter/Invitee if such Inviter/Invitee engages in or it is found that such Inviter/Invitee has engaged in any illegal, unlawful or improper conduct (with regard to the Program or otherwise).
20.3.15 The decision of MY11KINGS will be final and binding with regard to the Program, and the deposit of the Bonus Amount and no correspondence, objection, complaints, etc. will be entertained in this regard.
20.3.16 This Program cannot be clubbed with any other contests/promotions/programs that are running simultaneously and organised or conducted by MY11KINGS.
20.3.17 MY11KINGS reserves the right to change/modify/or withdraw the Program and/or change these terms and conditions without any prior notice of the same at its sole discretion.
20.3.18 The Terms and Conditions, as applicable to the MY11KINGS's fantasy games and services, will apply to and govern the Program.
20.3.19 MY11KINGS does not make any commitment, express or implied, to respond to any feedback, suggestion and, or, queries of the participants (Inviter/Invitee) of the Program. Notwithstanding anything contained herein, the aggregate liability of MY11KINGS to a participating Inviter/Invitee in relation to the Program for any reason whatsoever shall not exceed Rs.100.
21. Breach and Consequences
21.1 In the event of breach of any of the Terms being evidenced from our investigation or if there is reasonable belief, that your continued access to the Platform is detrimental to the interests of the Company, our other users or the general public; we may in our sole discretion take any or all of the following actions
21.2 Additionally, we may suspend or otherwise put restrictions on your access to the Services on the Platform during investigation for any of the following reasons:
21.3 Any such actions as enumerated above which may be taken by the Company would be without prejudice to any other legal or equitable rights/remedies available to the Company.
21.4 Additionally, the Company may immediately, without notice, deny you access to the Platform if, in the Company’s opinion, you fail to comply with any or all of the Terms set forth herein
22. Limitation of Liability & Indemnity
22.1 The Company shall not be liable for any claim, loss, injury, or damages (direct, indirect, incidental or any other kind whatsoever) arising from or in connection with your use of the Services, the Platform or the Software.
22.2 You agree to indemnify and hold harmless the Company against any claims, actions, suits, damages, penalties, or awards brought against us by any entity or individual in connection with or in respect of your use of the Services, the Platform or the Software.
22.3 If you have an issue within a particular game you are entitled to report such issue to the Company within 30 days from the date you played such game (in which you faced the issue). The Company will not entertain, act upon or follow up on complaints specifically relating to issues reported by you beyond 30 days from the date on which you played the concerned game.
23. Warranties &Disclaimer
You expressly understand and agree that, to the maximum extent permitted by applicable law: 23.1 The website including the mobile app and the Content herein provided by the Company in good faith on an “as is”, “as available” basis. The Company does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Platform.
23.2 The Company makes no representations or warranties of any kind, express or implied, as to the operation of the Platform or the mobile app, the information, the Content or materials herein or hereon. To the extent as permitted under applicable law, the Company disclaims all responsibility (whether direct, indirect, consequential or otherwise) with respect to the accuracy or otherwise of the information, Content or materials arising from the use of the Platform.
23.3 Without prejudice to the foregoing, the Company does not warrant that: i) the Platform will be constantly available, or available at all; or ii) the information on the Platform is complete, true, accurate or not misleading; or iii) the quality of any information, or other material that you obtain through the Platform will meet your expectations.
23.4 The Company makes no warranties about the accuracy, reliability, completeness, or timeliness of any content, software, text, graphics and links.
23.5 The Company does not warrant that the Platform; information, Content or materials included on or otherwise made available to you through the Platform; the servers hosting the Platform; or electronic communication sent from the Company are free of viruses or other harmful components. The Company utilises safeguards and industry best practices to protect the Platform from hackers, sniffers and malicious modification tools, however, it does not warrant that the Platform shall be completely safe from such attacks at any period of time.
23.6 The Company expressly disclaims all responsibility and liability for any harm resulting from:
24. Governing law, Dispute Resolution &Jurisdiction
24.1 This Agreement shall in all respects be governed and interpreted by, and construed in accordance with, the laws of India.
24.2 Any dispute, controversy or claim arising out of your use of the Platform and/or under these Terms shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.
24.3 In the event of any legal dispute (which may be a legal issue or question) which may arise, the party raising the dispute shall provide a written notification ("Notification") to the other party. On receipt of Notification, the parties shall first try to resolve the dispute through discussions. In the event that the parties are unable to resolve the dispute within fifteen (15) days of receipt of Notification, the dispute shall be settled by arbitration.
24.4 The place of arbitration shall be Delhi, India. All arbitration proceedings shall be conducted in English and in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration award will be final and binding on the Parties, and each Party will bear its own costs of arbitration and equally share the fees of the arbitrator unless the arbitral tribunal decides otherwise.
You hereby waive any rights, whether existing or acquired in future, that are attributable to you under any applicable law, including (without limitation) any law, regulation or order concerned with privacy or personality rights, in relation to the matters contemplated herein, without any claim for compensation
26. Accuracy of Information
The information presented on the Platform has been compiled by the Company from various sources including from external sources. No representation is made, or warranty given as to the completeness or accuracy of such information. The Platform may contain typographical errors and incomplete or out of date information. The Company reserves the right to make changes or modifications to the Content and information on the Platform in order to meet the Company standards and regulations or update such information at any time without notice, but the Company makes no commitment to correct or update this information. If you seek to rely on any representation of information contained on the Platform, any such reliance shall be at your own risk.
27. Termination by User
You may cease using the Services and terminate your Accounts at any time, by writing to us at MY11Kingsinfo@gmail.com and informing us of your intention.
28. Contact us
In case of any questions or complaints, feel free to contact us any time at MY11Kingsinfo@gmail.com. Our decision on complaints shall be final and binding on you. For any grievances, you can reach out to Grievance Officer at MY11Kingsinfo@gmail.com..